We currently ship within the area of Los Angeles, California, in the United States. if you would like to order our furniture to somewhere further away, feel free to email us, as we might be able to take special orders depending on your location.

No, shipping address cannot be changed after ordering, as orders are immediately submitted to our warehouse to be prepared for shipping. When placing an order, please make sure to provide the correct address where you want the items to be shipped to.

No, unfortunately we do not ship to PO boxes at this time.

No, at the moment we do not ship internationally, However we might be able to make some exceptions. Contact our customer service if you are planning to order to any territories outside of the united states

If the item you ordered is in stock, we will ship it within 3-5 business days, and custom orders take 12-14 weeks to ship.

If you need an update about the status of your current order, or need help with scheduling, please email our customer service.

If you choose to opt out of our white glove delivery service, you will need proper tools to open the packaging.

We accept the following payment methods; credit card payments and paypal.

We cannot accept multiple discount codes. Only one discount code can be used for the same order.

Yes. Sales tax applied to your order is calculated at check-out.

Yes, our website is secure. Personal and financial information about our customers is always held in strict confidence. Your information will never be given to a third party for marketing reasons.

Our products are manufactured worldwide by the best artisans in factories that are handpicked by our designers.

No, we do not accept changes after an order is placed.

No, we do not accept cancellations when an order is placed.

We source from the highest quality of suppliers and manufacturers, and our team inspects every item before shipping. At Neue Maison, we believe that purchasing premium materials for our furniture is the best investment

Our showroom is currently open by appointment only. Please email our customer service to set up an appointment with our team

Yes, we are happy to assist with any custom orders or materials that our customers select. Please email our customer service for finding out more about custom options.

We do not accept changes after an order is placed, as our warehouse is already preparing items for shipping when an order is placed.

Yes, our showroom is open. Please schedule an appointment with our team through emailing or calling our customer service

Our swatches and catalogs are not available at this time.

Our materials and manufacturing processes are of the highest quality possible, but we cannot guarantee that the material or color will be the same as from an item that was manufactured in the past.

You can place a custom order through our customer service.

The creative team at Neue Maison works to ensure that our images on the website are as accurate as possible.

Our final sales items are sold as is, and we do not accept returns.

When an order is confirmed, customer are notified about the delivery date in a confirmation email sent to the address that was provided during check out. If you have not received the confirmation email with details about the delivery, please contact our customer service.

We currently ship to 48 states within the United States. Inq

If you missed your appointment, you can reschedule it for an additional fee through our customer service. Please share your order number and the missed delivery appointment's date with our team.

Deliveries and scheduling shipments are subject to availability. If you have a specific date or time frame to receive your items, please contact our customer service.

Our professional white glove delivery team can uncrate and unpack your furniture items, but they do not install lighting products

Please email our customer service with photos attached. Make sure to take photos of the packaging as well, and send it to us within 48 hours of receiving your item.