Shipping

Each custom piece is made to order with the utmost care and precision. The production time can vary, typically ranging from 6-12 weeks, depending on the complexity and customization of your order. We will provide you with an estimated completion date upon order confirmation. Once your order is ready, we entrust its delivery to our specialized shipping partners, skilled in handling high-value, bespoke items. Our goal is to ensure that your custom creation reaches you in impeccable condition, ready to be cherished for years to come. Depending on your location, delivery can take between 2-4 weeks after your order has been dispatched from our workshop. We will keep you informed every step of the way. You will receive a tracking number once your order is dispatched, allowing you to monitor the journey of your custom piece from our workshop to your home. Our customer support team is here to assist you throughout the shipping process. Should you have any questions or need further assistance, please don't hesitate to contact us at customer.service@neuemaison.co