Shipping policy

Shipping & Delivery Policy

White-Glove Delivery (Standard for Furniture)
All furniture and large-format items are delivered via White Glove service, coordinated through uShip, from our warehouse to your final placement. White-glove delivery includes:

• In-home delivery
• Room-of-choice placement
• Assembly where applicable
• Packaging removal

Small Items
Décor, accessories, and select small-format items ship via UPS with tracked delivery.

Warehouse Pickup
Customers may also choose to pick up their order directly from our Los Angeles warehouse at no additional charge.

Delivery Timelines
Shipping and delivery timelines vary by product, production status, and location, and will be communicated at the time of order. All timelines provided are estimates only and are not guaranteed.

Delays
Delivery dates may be affected by factors outside our control, including freight carrier scheduling, weather, customs, port congestion, production timing, and other logistical circumstances. Such delays do not qualify as grounds for cancellation, refund, or chargeback.

Delivery Access
Customers are responsible for verifying that all measurements — doorways, hallways, staircases, and elevator clearances — will accommodate the item prior to scheduled delivery. Neue Maison and its delivery partners are not liable for items that cannot be delivered due to access issues, or for incidental damage to walls, floors, or surfaces during placement.